ClubTrack Support

Welcome to the ClubTrack support documentation for members, range officers, and club administrators.

These guides cover the current ClubTrack frontend web app. The pages and tools available to you depend on your account role and the features or add-ons enabled by your club.

Start here

• Getting Started with ClubTrack — sign in, understand workspaces, and find your way around.
• Roles, Workspaces, and Feature Availability — understand why different users may see different menus.
• Troubleshooting ClubTrack — common login, participation, kiosk, document, and payment issues.

Member help

• Managing Your Member Account
• Recording and Reviewing Participation
• Renewals, Invoices, and Payments
• Documents and Membership Card
• Using the Club Kiosk

Administrator help

• Managing Members
• Participation Management
• Renewals & Financials
• Club Settings

Feature availability

Some documentation describes features that your club may not use. Membership cards, document uploads, newsletters, AssetTrack, NORI, guest kiosk sign-in, card payments, and other features can be enabled or disabled by club configuration.

If a menu item mentioned in a guide does not appear, first check Roles, Workspaces, and Feature Availability.

Getting support

For a support request, include your member number, club/tenant, device/browser, the page involved, what you were trying to do, and the exact error message where possible.

Do not send passwords, kiosk PINs, login verification codes, kiosk QR codes, or full payment-card details.