ClubTrack Support

Appearance

Roles, Workspaces, and Feature Availability ​

ClubTrack does not show every page to every user. What you can see depends on your account role, your club's enabled features/add-ons, and some club-specific permissions.

Member role ​

Members primarily use the Member Workspace.

Typical member pages include:

  • Dashboard
  • My Requests
  • Profile & Licences
  • Invoices & Renewal
  • Security & Kiosk PIN
  • Linked Juniors
  • Record Participation
  • Participation History
  • My Firearms
  • Membership Card, when enabled
  • My Documents, when enabled
  • Newsletters, when enabled

Range Officer role ​

Range officers use selected operational screens in the Admin Workspace rather than receiving full administrator access.

The current navigation provides range officers with access to operational workflows such as the Participation Queue. AssetTrack Bookings can also be available when the add-on is enabled and the club permits the Range Officer role.

Admin role ​

Administrators can use both the Admin Workspace and their own Member Workspace.

The Admin Workspace includes club-management and compliance functions such as member management, participation processing, financials, club settings, exports, and audit tools.

NORI Workspace ​

The NORI Workspace is separate from the normal Member and Admin workspaces.

It appears only when:

  • the club's NORI add-on is enabled; and
  • the signed-in account has permission to access the workspace.

The workspace can include the NORI Directory and Membership Applications.

Feature-controlled pages ​

Some menu items are controlled by club feature settings.

Membership Cards ​

When Membership Cards is disabled, members do not see their Membership Card page and administrators do not see related membership-card tools.

Document Uploads ​

When Document Uploads is disabled, member and administrator document-management pages are unavailable.

Newsletters ​

When Newsletters is disabled, newsletter menu items are hidden.

Add-on controlled pages ​

Some functionality is provided as an add-on rather than a standard feature flag.

AssetTrack ​

When the AssetTrack/asset-management add-on is enabled, authorised users can see:

  • AssetTrack Manage
  • AssetTrack Bookings, subject to booking settings and allowed roles

NORI ​

When the NORI add-on is enabled, eligible users may receive the NORI Workspace.

Why a menu item may be missing ​

If a user cannot see a page, check these in order:

  1. Role — does the member account have the correct role?
  2. Workspace — are they currently in Member, Admin, or NORI Workspace?
  3. Feature flag — is the feature enabled under Club Settings?
  4. Add-on — is the required add-on active for the club?
  5. Club permission — does the feature have additional allowed-role settings?
  6. Session — log out and sign in again after a role or access change.

A missing menu item is often expected configuration behaviour rather than a browser problem.

Pinned navigation ​

ClubTrack's navigation supports pinned/favourite items for eligible pages. A pinned item is still subject to role and feature permissions: pinning a page does not grant access to it.

Support guidance ​

When reporting an access problem, provide:

  • club name or tenant
  • member number
  • account role
  • expected workspace/page
  • whether other users with the same role can see the page

Never send a password, kiosk PIN, verification code, or kiosk QR code.