ClubTrack Support

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Renewals, Invoices, and Payments ​

Go to My Account → Invoices & Renewal to review your membership renewal status and invoices.

Membership status ​

At the top of the page, ClubTrack can show whether your membership is currently Financial or Renewal Due, together with your membership expiry date when one has been recorded.

If the status does not match a payment you have recently made, allow for the club's payment process to complete and then contact the club if it remains incorrect.

Invoice summary ​

The page summarizes:

  • outstanding invoice count
  • outstanding amount
  • paid invoice count
  • paid amount

If you have an unpaid or partially paid invoice, it appears as the Current Invoice.

Review an invoice ​

The Current Invoice can show:

  • invoice number
  • due date
  • payment status
  • balance due
  • line-item descriptions
  • ex-GST amounts
  • GST amounts
  • total amounts
  • amount already paid
  • payment instructions

Select Download PDF if you need a copy of the invoice.

Pay by card ​

If your club has configured card payments and the invoice is eligible, select Pay now.

ClubTrack will take you to the configured Stripe checkout process. Follow the payment instructions there and return to ClubTrack when complete.

After checkout, you may briefly see a message indicating that payment has been submitted and ClubTrack is waiting for confirmation from Stripe. The invoice is not considered paid until the payment confirmation has been processed.

If the last card-payment attempt failed or expired, ClubTrack may allow you to try again.

Card payment is unavailable ​

Some invoices cannot be paid by card. When available, ClubTrack displays the reason that card payment is blocked.

Use the bank-transfer or other payment instructions shown on the invoice, or contact your club if you need another payment method.

Bank transfer ​

If your invoice provides bank details, follow the club's payment instructions and include any reference information requested by the club.

A bank transfer will not necessarily update ClubTrack immediately. A club administrator may need to record or reconcile the payment.

Invoice history ​

The Invoice History table contains previous invoices and can show:

  • invoice number
  • invoice type
  • due date
  • total
  • remaining balance
  • payment status
  • a PDF download

Common statuses include paid, partial, unpaid, and void.

Paying for a linked junior ​

If a junior member is linked to your account, go to My Account → Linked Juniors, select the junior, and open their invoice section.

You can review their balances and invoice history, download PDFs, and use Pay now when a junior invoice is eligible for card payment.

A payment is missing or the balance is wrong ​

Before contacting support, note:

  • your member number
  • invoice number
  • payment date
  • payment method
  • amount paid

Do not send full card details. For a bank transfer, your club may ask for the transfer reference or a payment receipt.